FAQs / Contact Us
Welcome to Car-sicko Support! Below you’ll find answers to some of our most frequently asked questions. If you can’t find what you’re looking for, feel free to contact us directly using the form at the bottom of this page or via email.
📦 ORDERING & DELIVERY
How long will my order take to arrive?
UK orders typically arrive within 3–5 business days.
We use trusted couriers like Royal Mail, DPD, and UPS.
Can I track my order?
Yes — once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on location. International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
🔁 RETURNS & EXCHANGES
What’s your return policy?
You have 14 days from receiving your item to request a return. Items must be unused, in original condition, with tags still attached.
How do I start a return or exchange?
Please visit our Return/Exchange Portal to begin. You’ll need your order number and email address.
Can I exchange an item?
Yes — exchanges are possible if the requested item is in stock. If not, we’ll issue a refund.
💳 PAYMENTS & PROMOS
Which payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I use a discount code?
Absolutely! Enter your discount code at checkout. Only one code can be used per order.
📬 CONTACT US
Still need help?
We’re here for you.
📧 Email: support@car-sicko.com
📍 Address: Car-sicko Ltd, 80–94 Ground Street, London, EC1A 4NE, United Kingdom
⏰ Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)
Or use the contact form below and we’ll get back to you within 24–48 hours.